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~TO ENSURE YOUR OCEAN BEAUTY CUSTOM CREATION IS PERFECT, A VIRTUAL CONSULT IS RECOMMENDED ~
~CONSULTATION FEE CREDITED TOWARD PURCHASE WITHIN 30 DAYS!~
All custom creation orders are time sensitive and the 50% deposit is non-refundable after 72 hours of submitting your order for processing. The balance is due at time of shipment to you in approximately 4 months.
Perfection takes time so please be patient!
Custom Creations take time to create in the lab by specially trained hair ventilation artisans. Expected delivery time for custom orders is 4 months.
TO AVOID PRODUCTION DELAYS, please be sure to check the design and sign off on the design through the email acceptance request that will be sent to you before the order is finalized.
Because the work is 100% custom, we are unable to provide deposit refunds after the initial 72 hour window.
Custom Creations are warranted against manufacturer defects. The custom system must be returned and reviewed by the manufacturer before granting a factory free remake in the event of factory error. Please see the Ocean Beauty Warranty Policy below.
CALL 317-674-3645 TO SPEAK TO YOUR VIRTUAL CUSTOM DESIGN MENTOR OR TO SET A DATE FOR A CUSTOM BEAUTY EVENT ON LOCATION AT YOUR SALON!
Custom made hair systems are warranted against:
To initiate a warranty approval request, the hair system must be returned to the lab for inspection of claim within 30 days of receipt. Please state reason for warranty request. If found to be manufacturer error, the hair system will be made at no additional cost. No changes to original custom sheet are allowed as this would constitute a new custom build. Please keep in mind the new build, if warranty approved, will take the same amount of time as first build (approx. 4 months). The lab will not release the faulty hair system back to the end user during time of rebuild. The faulty system is discarded by the lab.
CALL 317-674-3645 TO INITIATE A CUSTOM WARRANTY REQUEST
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